Shipping Terms
Please read carefully. By purchasing the product in this webstore, you agree to the terms below.
Covid-19
There have been delivery delays to various parts of the country and to specific cities due to the ongoing pandemic. As such, we are not responsible for any delays, and resulting damage, that might occur during this unique and uncertain time.
Frequently Asked Questions:
How long does it take to process my order?
Please allow 24 hours to process your order. Orders are shipped out on Monday-Thursday on business days only. Same-Day Local Delivery orders placed before 4pm are delivered between 5pm – 9pm the same day on free delivery for orders over $25 in Calgary, AB.Canada.
How long will it take for my order to arrive?
Shipping times are estimates.Â
-Local is usually the same day after processing on orders over $25 in Calgary, AB, Canada.
-Outside of Local is controlled by Canada Post.
Ensuring Product Quality
We treat your shipment with the greatest of care. We specially package and ship your purchase so that it will arrive in the best possible condition. Please review the shipping terms and policies below to understand your responsibilities in ensuring the best possible experience.
Shipping
Our Product is shipped from Calgary, Alberta, by Canada Post to any destination within Canada. We are not responsible for damages, losses or delays caused by Canada Post or customer negligence.
Candy Heaven is not responsible for the product after it has been handed over to the carrier. The customer is responsible for ensuring timely receipt of the product and mitigating any weather, theft, physical or other damages at the destination. The customer should make sure that someone will be available to receive the package at the time of delivery. Please also consider the weather (heat) at your order’s destination when choosing shipping options, as we cannot promise chocolate will hold form for too much time in the sun/heat.
Order processing
Please allow 24 hours to process your order. Shipping times are estimates and are subject to change. We cannot guarantee delivery times on your order.
To ensure your product arrives in the best condition we only process shipments Monday through Thursday and avoid weekend travel times and deliveries.
Shipping in Summer Months
Between May and October, when outside temperatures can exceed 20 Celcius, we will use padded envelopes and frozen gel packs in an effort to keep your orders in the same condition as when they left. However, when it is intensely hot even our best efforts are not always perfect. In these cases of hot weather, we strongly encourage the use of expedited shipping. Despite our efforts, we are not responsible for any heat damage that might occur for longer air or ground shipments, and/or if the recipient is not present at the time of the delivery resulting in extended exposure to the sun and/or heat.
Satisfaction Guarantee
If for any reason your order does not meet with your satisfaction, contact us by email at sales@candy-heaven.ca and enclose pictures for a prompt, courteous response. However, we cannot replace a shipment when the damage is caused by the courier or if the shipment was damaged after arrival, or if the courier did not deliver on time/perform as contracted.
Holiday Shipping
Delays with many shipping carriers can occur during holiday seasons. Please take this into consideration and plan ahead to ensure your shipments arrive on time. During holidays like Christmas etc., the courier may extend their ground shipping times and we cannot guarantee their on-time performance. We are also subject to Force Majeure and issues that the shipping company may face. We apologize for any inconvenience this may cause you.
Shipping Different
Everyday Free Shipping On Orders Over $25
Candy-heaven.ca proudly offers free shipping in the Calgary City, Alberta, Canada on all orders over $25. Free shipping will be applied automatically to all qualifying orders. No coupons or promotion codes required!
Most orders will arrive in 3 to 5 business days. We will use your shipping address to provide an accurate delivery quote at checkout.
Orders under $25
Orders under $25 shipping to addresses in Calgary City, Alberta, Canada ship via Canada post rates. You can upgrade shipping in many cases for a nominal cost.
Express delivery
If you need your order sooner, we offer delivery times via Canada post. The price is quoted at checkout. We have worked hard to keep the shipping costs down. In many cases in Canada, you will be able to upgrade to faster shipping for just a few dollars.
Orders shipping to PO boxes’
We do not ship to Po boxes.
Most orders shipped via Canada Post take 3-8 days to arrive depending on the destination. Transit times are shown at checkout. Time from order placement to delivery is typically three days via Canada Post to Toronto while delivery to Vancouver takes 7-8 days.
Need a specific carrier?
If you need to ship via a specific carrier, call us and we will try to help. There may be an extra charge to use a specific carrier.
Delivery Times for Free Shipping
You may wonder why your items take a different amount of time to arrive with free shipping each time you order. The exact shipping time depends on many factors, including the warehouse from which we are shipping your treats, whether your order includes meltable items, and more. Regardless of what you’re shipping and from which location, we hustle to get your goodies to you as fast as possible!
Shipments with meltable items
Shipments with meltable items (for example chocolate) require special packaging during the summer to prevent melting. During the summer months these shipments must arrive within two days to prevent melting. If your order is over $25 within Calgary, Alberta, Canada, your order will ship for free and any insulated packaging and ice will automatically be added at no extra charge. If your order is below $25, additional charges will apply to these shipments to reflect the extra cost of packaging and upgraded shipping. If you do not want to pay these extra charges, simply remove the meltable items from your shopping cart or come pick up at one of our three locations on our website.
Our Shipping Philosophy
At candy-heaven.ca we recognize the importance of processing your order as fast as possible. We, too, are consumers who buy things online and like to receive our orders right away, as in yesterday!!! With this in mind we hustle to package and ship your order immediately so that you can get it ASAP.
We do not make money on shipping; instead, we simply pass on the costs. We are adamantly opposed to packaging or handling charges.
We offer several shipping options so that you can make the decision between delivery time and cost. We use Canada Post for most ground and for all express shipping. We also provide a no-rush shipping option to most zip codes with delivery made by the post office.
